We want you to be satisfied with your purchase. Please see our return policies below: 

Items Purchased Online 
Most items purchased on itsbouttime.co may be returned to It’s Bout Time Beauty Supply in person. In general, your return should meet these guidelines:

  • Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement. 
  • In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions. 
  • Credit will always be issued to the same method of payment for which they were paid for. 
  • Shipping is refunded only if the item was shipped incorrectly, damaged, or defective. 
  • Please include the packing list that came with your order in your return packaging or when you visit the store.


Exceptions to Regular Returns
Most items purchased on itsbouttime.co can be returned for refund within 30 days of delivery to the It’s Bout Time Beauty Supply store with a few exceptions:

Furniture and Salon Equipment:

  • These items cannot be returned directly to the It’s Bout Time Beauty Supply store without prior authorization. Please call 903-363-6208 for more information on returning these items. Please note, a 20% restocking fee may be applied.


Online Only:

  • Items available online only must be returned to our store within 15 business days.


Store Purchases:

  • Merchandise purchased at It’s Bout Time Beauty Supply store cannot be returned through the online store.


Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings:

  • Due to health and hygiene concerns, we do not accept returns of these items.


Electrical Items and Shears:

  • These may be returned to It’s Bout Time Beauty Supply store within 30 days of delivery. Please note, your packing list/receipt is needed for in-store returns. After 30 days and if the electrical item is defective, please contact product manufacture.


Clipper and Trimmer Sales are Final

  • Clippers and trimmers are all sales final. Refunds or exchanges will only be issued in-store on clippers and trimmers that are unused, in the original packaging, and with a receipt purchased within the last 30 days.


Promotional and Free Items:

  • Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves.


Items Purchased In-Store
It’s Bout Time Beauty Supply Purchases in the United States:
In general, we will happily accept returned merchandise purchased at our United States store location. Items purchased in store cannot be returned by mail and sender will not be issued a credit or refund.

Except for exceptions stated below, you must have an original receipt dated within 30 days of purchase for a refund or exchange. All refunds will be made to the original form of payment.

After 30 days or without a receipt, you will be offered an in-store merchandise credit in the form of a Merchandise Return Gift Card, for the lowest selling price of the item(s) returned within the last 30 days before return. Any item without a receipt over $250.00 may be subject to prior approval before a refund is given.

Exceptions to In-Store Returns
Most items purchased on itsbouttime.co can be returned for refund within 30 days of delivery to the store, with a few exceptions:

Furniture and Salon Equipment:

  • Please call 903-363-6208 for more information on returning these items. Please note, a 20% restocking fee may be applied.


It’s Bout Time Beauty Supply Store Purchases:

  • Merchandise purchased at It’s Bout Time Beauty Supply store cannot be returned by mail.


Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings:

  • Due to health and hygiene concerns, we do not accept returns of these items.


Electrical Items and Shears:

  • These may be returned to a It’s Bout Time Beauty Supply store within 30 days of delivery. Please note, your packing list/receipt is needed for in-store returns. After 30 days and if the electrical item is defective, please contact the product manufacture.


Clipper and Trimmer Sales are Final

  • Clippers and trimmers are all sales final. Refunds or exchanges will only be issued on clippers and trimmers that are unused, in the original packaging and with a receipt purchased within the last 30 days.


Defective Appliance Return Instructions
Most items purchased on itsbouttime.co can be returned for refund within 30 days of delivery to your local It’s Bout Time Beauty Supply store with a few exceptions:

  • Appliances purchased after 30 days with 1 year manufacturers warranty cannot be returned to the store. 
  • You will need dated receipt of your purchase or a copy of credit card invoice or itemized bank statement to return product to manufacturer.
  • We can only replace appliances that are malfunctioning. If an appliance is working properly, it will be returned to the customer.


Returning Your Item:
Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 5-7 business days after your package has been delivered for return to be processed.